Рассмотрим ошибку 0-2031 при установке Microsoft Office.
1) Исходя из ошибки, в первую очередь проверьте свободное место на диске C. Большинство версий Microsoft Office по умолчанию устанавливаются только на диск C и это невозможно изменить. В первую очередь, рекомендуем освободить хотя бы 4 Гб места в данном разделе.
2) Если место свободно, так же, исходя из ошибки рекомендуем проверить подключение к интернету. Если у Вас включен ВПН, попробуйте на врем установки отключить его.
3) Если рекомендации не помогли, рекомендуем воспользоваться инструкцией по удалению остатков Microsoft Office в нашей прошлой статье. После выполнения инструкции повторите попытку установки.
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При попытке установить Office может появляться сообщение об ошибке Не удалось запустить установку пакета Office. Идет установка другого приложения. Повторите попытку. Либо сообщение об ошибке может содержать один из этих кодов: 0–1018, 17003–2031 или 2035–0.
Эта ошибка обычно возникает, если вы пытаетесь запустить установку Office во время установки, обновления или удаления другого приложения.
Найдите значок Office в области уведомлений Windows и щелкните его, чтобы проверить ход выполнения установки. Если установка уже выполняется, дождитесь ее завершения перед установкой Office.
Если вам не удается найти значок Office в области уведомлений, выполните следующие инструкции, чтобы перезапустить Office, и попробуйте снова выполнить установку. Если это не помогло, запустите удаление, чтобы удалить все полные или частичные экземпляры пакета Office, а затем переустановите Office.
Перезагрузка компьютера и повторная установка Office
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Перезагрузите компьютер.
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Переустановите Microsoft 365.
Выберите версию Office, которую вы хотите переустановить, и выполните указанные ниже действия.
Microsoft 365
Office 2021
Office 2019
Office 2016
Office 2013
Удаление и повторная установка Office
Используйте вспомогательное средство для удаления Office, чтобы полностью удалить Microsoft 365 с компьютера и выполнить повторную установку Microsoft 365.
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Выберите расположенную ниже кнопку для скачивания и установки средства поддержки удаления.
Скачать
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Следуйте указанным ниже инструкциям, чтобы скачать средство поддержки удаления для соответствующего браузера.
Совет: Скачивание и установка средства может занять несколько минут. После завершения установки откроется окно удаления продуктов Office.
Edge или Chrome
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В левом нижнем углу щелкните правой кнопкой мыши SetupProd_OffScrub.exe и выберите пункт Открыть.
Microsoft Edge (старый) или Internet Explorer
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В нижней части окна браузера нажмите кнопку Выполнить, чтобы запустить файл SetupProd_OffScrub.exe.
Firefox
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Во всплывающем окне выберите Сохранить файл, а затем в правом верхнем окне браузера выберите стрелку загрузки> SetupProd_OffScrub.exe.
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Выберите версию, которую нужно удалить, и нажмите кнопку “Далее”.
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Следуйте остальным указаниям и при появлении запроса перезагрузите компьютер.
После перезагрузки компьютера средство удаления автоматически откроется для завершения последнего этапа процесса удаления. Следуйте остальным указаниям.
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Выберите действия для версии Office, которую нужно установить или переустановить. Закройте средство удаления.
Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007
См. также
Удаление Office с компьютера
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Error Code 0-2031 (17002) for Microsoft Office Installation and Updates – [SOLVED]
It mainly occurs when you tried to install office or while installing office 365 and it gets failed. Error Code 0-2031 (17002) may occur due to the following reasons:
- Due to the Microsoft Office system file get corrupt.
- Previous installation had not removed properly.
- Windows Firewall does not allow network access.
- You may download a partial setup.
To solve Office 365 Error 0-2031 (17002) you may follow the below step to fix. If you follow the below steps or troubleshooting steps or processes then you may resolve this Error Code 0-2031 (17002).
Steps to fix Microsoft Office 365 Error Code 0-2031 (17002):
Whenever if you trying to install office 365 updated version and you keep getting error 0-2031 (17002) it means you haven’t installed previous office 365 properly or your previous office file got corrupt. and you might be seen below the image as an error.
Some Common factor that causes Office Error 0-2031 (17002):
- Pre-existing office installation files.
- Tamp and logs files.
- Microsoft Office file got corrupt.
- The Office didn’t update fully it updated partially.
- Windows Update not installed properly.
- Antivirus or Windows Firewall might be blocking the Office installation.
Steps to Fix/Resolve/troubleshoot the error code 0-2031 (17002):
1. Repair your Microsoft Office Suite Application
Error Code 0-2031 (17002) will
be fixed once your Microsoft Office repair tool replaces all the corrupted system files. Follow the steps below to run the repair tool to fix the error.
- Open Control Panel using Start.
- Click on Programs and select Programs and Features.
- Click on the Office product that you want to repair.
- Click Change.
- Select Quick Repair and click on Repair. If Quick Repair didn’t fix the Error Code 0-2031 (17002), select Online Repair and click on Repair.
Note: If Office Repair did not fix this error code, then remove and reinstall the Office installation to fix this Error Code 0-2031 (17002).
2. Steps to remove Microsoft Office
In case if the error persists even after running the Office repair tool, uninstall Office from your computer.
- Open Control Panel using Start
- Click on Programs and select Programs and Features.
- Select Office Suite and click on Remove.
Note: If Office installation failed or it didn’t fix the
error, manual installation is required to completely remove the Office
Suite.
3. Steps to remove Office manually to fix the Error Code 0-2031 (17002)
If the error code 0-2031 (17002) is re-occurring, proceed with the following steps to manually remove the Office program from your computer.
Step 1: Remove the Windows Installer packages
- Find the Office 16 installation folder, typically located in C:\Program Files\.
- Right-click the Microsoft Office 16 folder and select Delete.
Step 2: Remove the Microsoft Office scheduled tasks
- Open a Command Prompt window as an administrator.
- At the command prompt, type the following commands and press Enter after each one:
schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”
schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”
schtasks.exe /delete /tn “\Microsoft\Office\Office Click To Run Service Monitor”
Step 3: Use Task Manager to end the Click-to-Run tasks
- Open Task Manager.
- Click the Process tab
- If the following processes are running, right-click each one, and then click End task after you select each process.
- .exe
- setup*.exe
Step 4: Delete the Office files
- Press Windows logo key + R to open the Run dialog box.
- In the Open box, type %ProgramFiles%, and then click OK.
- Delete the “Microsoft Office 16” folder.
- Delete the “Microsoft Office” folder.
- Open the Run dialog box, type %ProgramFiles(x86)%, and then click OK.
- Delete the “Microsoft Office” folder.
Step 5: Delete the Microsoft Office registry sub keys
- Open Registry Editor.
- Delete the following registry sub keys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
- HKEY_CURRENT_USER\Software\Microsoft\Office
- Then Delete the Office key.
Step 6: Delete the Start menu shortcuts
- Open a Command Prompt window as an administrator.
- Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
- Delete the “Microsoft Office Tools” folder.
4. Download and install Microsoft Office
2. Choose Install.
3. Click Run or the equivalent depending on the browser you’re using.
4. When you see “You’re good to go”, click All done.
Still getting Microsoft Office Error Code 0-2031 (17002) then you may contact with technical expertise that will solve your issues.
How to Fix Microsoft Office Error Code 0-2031
Office Error Code 0-2031 : Microsoft office application is now an important element of our day to day life as it deals about our studies, work, business etc. And as it is a development era Microsoft has launched the well developed and secured products such as Office 365, Office 2021, Office 2019 and Office 2016 and also Office 2013 which was precede of Office 365 and Office 2016. You could buy the Office product from Microsoft product list or store .And in some cases the installation or update of Office may end up with Office Error Code 0-2031
Step 1. Temporarily disable Firewall and Antivirus to fix Office Error Code 0-2031
Office Error Code 0-2031 while installing or updating the Microsoft Office may occur in case of Network or firewall restriction. The network rules or firewall rules in the network/computer may block the installation of Office program or its updating as a part of their security measurements. These firewall rules and Antivirus are implemented on the computer by the network provider or the computer user on its core system or registry.
You could fix the Office Error Code 0-2031 by disabling the firewall or antivirus temporarily or you could fix the Error 0-2031 by making creating an exceptional rule for Microsoft Office installation or update.
Follow the steps to disable Firewall:
Step 1. Open “control panel”
Step 2. Navigate to “system and security” and then to “Windows Firewall”
Step 3. Click on “turn windows firewall On or Off”
Step 4. Select Turn Off firewall for both private and public network.
Step 5. Try installing or updating Microsoft Office and check whether the Error 0-2031 is fixed.
For more information: click here to view Microsoft Reference article to disable windows firewall.
Follow the steps to disable Antivirus:
Step 1. Open Antivirus application installed on the computer.
Step 2. Click on settings and navigate to real time protection.
Step 3. Turn Off real time protection.
Step 4. Navigate to Antivirus firewall.
Step 5. Turn off Antivirus firewall.
Step 6. Click on YES or OK confirmation prompt if prompted.
Step 7. Try installing or updating Microsoft Office and check whether the Error 0-2031 is fixed.
Step 2. SFC Scan to fix Office Error Code 0-2031
Office Error Code 0-2031 also occurs in case of system file errors or corruption. If the Office Error 0-2031 is occurred due to the system file corruption, it could be fixed easily by the SFC scan. The SFC scan or system file checking scan is the process of replacing or repairing the corrupted copy of system files using the cached copy of the file from the directory.
Follow the steps to initiate SFC scan:
Step 1. Open command prompt in administrative privileges.
Step 2. Type “ sfc /scannow “ and click enter.
Step 3. The scan will begin automatically .
Step 4. Do not close the command prompt until the scan get completed.
Step 5. Try installing or updating Microsoft Office and check whether the Error 0-2031 is fixed.
For more information: Click here to view Microsoft reference kb article 929833 for sfc scan
Step 3. Registry repair to fix Office Error Code 0-2031
Office Error Code 0-2031 also occurs due to registry corruption or key value errors. A single key value corruption or change may lead to malfunctioning of the entire Microsoft Office program.
In order to fix Office Error Code 0-2031 it is required to repair the registry keys and rebuilt the string values. And we request you to back up the registry before initiating the registry repair as registry is a highly sensitive element of a computer system and it is recommended to be done in the presence of Online or offline technician.
For more information on back up of registry follow the Microsoft kb article 322756
Follow the steps to repair registry:
Step 1. Open registry editor
Step 2. Delete the preinstalled or older registry key which block the installation of latest version or update.
Step 3. Navigate the below keys and delete it.
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0
Step 4. Also change the DWORD values in below keys from 0 to 1 in Office common registry folder.
LicenseServers
LicenseServerRedirection
AutoExpandDLsEnable
PassportAuthProvider
Solution 4. Remove and reinstallation.
If Office Error Code 0-2031 is not fixed in registry repair, SFC scan and firewall/antivirus exception, it is required to remove the Office suite completely from the programs and features, and then to reinstall the product for a proper use.
Follow the steps given below to fix Office Error Code 0-2031 completely.
Step 1. Open control panel
Step 2. Click on uninstall programs and features
Step 3. Search for Microsoft Office in the list.
Step 4. Select Microsoft Office and click on uninstall.
Step 5. Once uninstall is finished, try running Office setup to install Microsoft Office.
For more information: Click here to view Microsoft reference kb article to uninstall a program.
How to install Microsoft Office
Step 1. Open Office My Account
Step 2. Login to Office account using your registered email ID and password.
Step 3. Click on install Option under the Office product in your account.
Step 4. Save the installer setup if prompted and run it once download is completed.
Step 5. Do not go offline or reboot the computer once installation is initiated.
Step 6. Click on finish button once the program is installed completely.
Please note: If you are trying to install School or college or company version of Office suite click here to login to your office account and then follow from step 2.
Some Office 365 users are getting this Error Code 0-2031 in Office 365 when they are installing it on a Windows 11 computer. Due to this, the installation process fails. In this article, we will learn what you can do if you get Error Code 0-2031 in Office 365.
Couldn’t install
We’re sorry, we had a problem installing your Office program(s).
Is your internet connection working? Do you have enough free space on your main hard drive?
Please try installing again after you’ve checked the above.
Go online for additional help. Error Code: 0-2031 (3221225477)
What is error 0-2031 on Office 365 install?
Error Code 0-2031 in Office 365 stops the user from installing the application. In case you get such an error, your immediate response should be to check your Internet connection and the storage of the disk where Office is supposed to be installed.
If you get Error Code 0-2031 in Office 365, follow the below solutions to resolve the issue.
- Restart your computer & router
- Check the Internet Connection
- Check if you have enough available space
- Turn off your security software temporarily
- Install Office in Clean Boot State
- Delete the installation setup file and then reinstall
- Deal with installed instances of Office
Let’s get started.
1] Restart your computer & router
Sometimes, a simple restart can resolve installation-related issues. So close all open programs, restart your computer and your router, and check whether your error has been resolved or not.
2] Check the Internet Connection
Ensure that you have a stable and reliable internet connection. You can check your bandwidth using one of the free Internet Speed Testers. A poor or intermittent connection can cause installation failures. Therefore, optimize your internet connectivity and ensure its reliability for downloading Office.
3] Check if you have enough available space
The disk on which you want to install Office must have at least 4GBs of available space. In case there is a lack of space, you can either delete some redundant files or change the drive during the installation process.
4] Turn off your security software temporarily
Your antivirus may conflict with the installation process. It is very likely that the same thing is happening in this case as well. That is why we need to temporarily disable your security software and then install Office. After installing Office, you should enable it.
5] Install Office in Clean Boot State
You could install Office in Clean Boot State so that no third-party application or service can interfere with the process. So, perform Clean Boot and then install Office.
6] Delete the installation setup file and then reinstall
Next up, we need to delete the installation setup file, download a fresh one, and then install it. We do this as it is very likely that the installation media itself is corrupted, due to which you get the error in question.
So, download and run the installation media. If the installation is stuck at 2%, 4%, or some other random stage, do not close it; leave it in that state. Often, leaving the installation process that’s stuck overnight allows Windows to install it automatically.
Read: Fix Error Code 0xCAA70010 in Office 365
7] Deal with installed instances of Office
If you already have an installed version of MS Office, it can be a previous version or a corrupted copy. We have to deal with it before running the installation media.
First of all, repair Office and then install a fresh copy of the same. In case that doesn’t work, use the Microsoft Office Uninstaller Tool to uninstall Office and all of its tools completely. Once the Office is uninstalled, download a new copy of the same and install it.
We hope that you can resolve the issue using the solutions mentioned in this post.
Read: Fix Office apps Sign-in error 0xC0070057
How do I fix Microsoft Office error code?
There are multiple error codes that one gets when using Microsoft Office. That is why, Microsoft has given an option to repair the software. So, if you ever get any error code in MS Office, first of all, repair it. In case repairing doesn’t work, then you need to search using the particular error code.
Read: Error CAA50021, Number of retry attempts exceeds expectations.